Refund & Cancellation Policy

Last updated: 4 October 2025

1. Cancellation Policy

You may cancel your order within 24 hours of placing it, provided it has not yet been dispatched. To cancel your order, please contact our customer service team with your order number. If the order has already been dispatched, you will need to follow our return process.

2. Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nuts.nuts.uk@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.